Shipping policy

Thank you for shopping with Crushora. We take immense pride in crafting pieces that symbolize deep love, intimacy, and lasting connection. Because our products—including our flagship anatomical jewelry boxes and artisan scented candle gift sets—are handcrafted and individually quality-checked, we handle every order with extraordinary care.

Please review our shipping guidelines and delivery timelines below to understand how your package travels from our workshop to your home.

1. Order Processing & Crafting Time

Unlike mass-produced goods, each Crushora piece undergoes meticulous craftsmanship and inspection before shipment.

  • Processing & Preparation: 5–6 business days (Monday through Friday, excluding public holidays).
  • Orders placed on weekends or holidays will begin processing on the following business day.
  • You will receive an automated order confirmation email immediately after your purchase, confirming that our artisans have begun preparing your order.

2. Transit Time & Shipping Rates

We are pleased to offer Free Standard Shipping on all orders within the United States.

  • Destination: United States (all 50 states).
  • Shipping Cost: FREE (no minimum purchase required).
  • Estimated Transit Time: 7–10 business days once dispatched from our fulfillment facility.
  • Total Estimated Delivery Time: 12–16 business days from the moment you place your order to delivery at your doorstep.

3. Order Tracking

Once your order has been crafted, packed, and handed to our shipping carrier, you will receive a Shipping Confirmation Email containing your official tracking number and a direct tracking link.

  • Please allow 24–48 hours after receiving your tracking number for the carrier to update the initial tracking status.
  • Deliveries within the United States are typically completed by the United States Postal Service (USPS) or partnered national carriers.

4. Shipping Address & Order Changes

To ensure a smooth delivery, please carefully verify your shipping address, apartment or suite number, and contact information before completing checkout.

  • If you notice an error in your shipping address, please reach out to us immediately within 24 hours of placing your order.
  • Once an order has completed its preparation phase and entered the fulfillment stream, we are unable to change the delivery address or intercept the package.

5. Damaged, Defective, or Lost Shipments

We pack every piece securely in reinforced presentation packaging to ensure safe transit across continents.

  • Damaged in Transit: If your item arrives damaged or broken, please notify us within 48 hours of receipt with clear photographs of the damaged product and the exterior packaging. We will immediately arrange a complimentary replacement.
  • Lost or Stalled Packages: If your tracking has not updated for more than 10 consecutive business days or indicates delivery but you haven't received it, please contact our support team so we can open an investigation with the carrier.

6. Contact Us

If you have any questions regarding your shipment, delivery status, or custom requests, our team is always here to help. Please reach out through our online contact form or store customer service.